I spent about a month searching reformers to see which one would suit my studio best. For me it was really important for it to be a uk based company which I could contact if I needed any help. Also being 5’11 I actually struggle with some reformers due to the carriage length, halo have the longest carriage length I could find, plus also is the tallest foldable reformer which is important when using lunges etc. it’s also easy to move around and light weight aswell. Honestly the quality is amazing, the wood work you can’t tell in the pictures or how soft the straps are. It looks beautiful, and the carriage glides so well.
I did have questions before I brought the reformer which were answer very promptly. Also as soon as I ordered I was contacted by the delivery company to arrange a time which is unheard of normally. The also contacted me again 30 mins before they were due to arrive, the unloaded the reformer unboxed it, and took the box away. They were really helpful and also cleaned the reformer as I was worried about a mark but it was nothing. If your on the fence about ordering don’t be, I wish I ordered sooner, really happy with the customer service throughout of stages and the reformer. Plus the free bag is great for putting your m&s picky bits in.